Returns & Refunds Policy
We understand that from time-to-time things can go wrong. If you have received an incorrect item or simply changed your mind, we can help you resolve any issues. Please check your delivery against the receipt as soon as possible; do not open any of the items until you are sure your order is correct.
Unwanted item return
If you no longer want the product, you can return it to us for a refund or exchange, provided it is in its original, unused condition. Just return the product to us within 14 days of receiving your order. Please let us know your order number and reason for returning prior to sending your products back to us. The cost of returning the unwanted item to us is your responsibility. We recommend that you send the parcel using a trackable delivery service that insures you for the value of the items.
Incorrect item received
If you have received the wrong item, please contact us as soon as possible. Ensure the item or items remain unopened and we will resolve the problem for you immediately.
Damaged or faulty item
In the unlikely event that you receive a damaged or faulty item, please contact us to explain what is wrong with the product. We will aim to resolve the issue as quickly as possible.
Replacement or cash refunds
We will send you a replacement product or refund the card or PayPal account you used to pay for your order. You should receive your refund within seven days of the reported issue, although in most cases, it will be sooner.
Our returns policy does not affect your statutory rights. For more information about your other statutory rights, please visit www.gov.uk/consumer-protection-rights or contact Citizens Advice on 0808 223 1133.
For any further queries about returning a product please contact us on 0114 362 7128 or email@example.com.